Mobile world is booming. In 2013 alone, it’s expected to have half a million more in application stores. RIM and Microsoft are speeding up the race by offering their hardware and operating systems polished for end users. There are other players trying to enter the market like Mozilla and Ubuntu. This year will probably see more than a few mergers in mobile world, in the neighborhood of 1B USD.
Countly is positioning itself in open source world, specifically providing open source solutions for both SMEs and big players like telcos, groups having mobile development divisions, digital agencies, banks in need of data privacy and insurance companies. Add hardware manufacturers to this and our list is complete, so you can have an idea of which markets we are interested in and we are approached by.
Most successful open source companies build a business model around two licenses, combined with SaaS offerings and an architecture tightly integrated with a strong API. Dual licensing provides software enthusiasts the analytics platform they need, while a commercially supported version is used to give professional services, provide indemnification, along with warranty and roadmap priorities.
We, in Countly, believe that transparency and community building blocks are key factors towards building a successful open source business. With these information in mind, we are announcing what we’ll be focusing in 2013:
- Push notifications that help improve customer engagement by sending relevant messages timely and in-context.
- User analytics that provide per-user, deep-dive analysis together with push notifications allowing administrators send messages to users who complete a series of tasks, or fall into a category - like what intercom.io or customer.io does, but this time in mobile domain.
- Funnels that helps identify users who follow a series of steps - very valuable if you want to understand how many customers have completed a defined task, or when they left. It’s a great insight to track down issues that otherwise cannot be found by heuristic evaluations.
Some of our active users automatically get an email, directing them to our survey. The results of the survey provided us great insights and what-to-do-next.
Here’s a list of cumulative results, in terms of requests coming from you. We chose to share it with public so you can have an understanding of is asked and what we might be working on:
- A native iPhone & Android client
- Crash reports
- Device grouping (e.g to be able to see percentage of iPads, iPhones, Windows Phones etc)
- More dashboard customization (well, more is a misnomer here, we do not have this feature yet, shame).
- Ability to see a list of events/segmentations on the same graph.
- Getting reports in PDF
All are thought out and valid requests, and make sure that we know our shortcomings. 2013 will be a great year that forces us to clean-up this requirements list, so keep an eye on us! :-)
— Countly Team